Terms & Conditions
The following describes the terms and conditions upon which Investment House International ("Investment House International " or "iHForex.com" or "the Company" or "we") offers access to its Website and its trading platform to you the customer (hereinafter "you" or "user" or "customer") and the use of its services (hereinafter the "Agreement" or "User Agreement" or "Online Services Agreement").
This Agreement describes the terms, conditions and risks applicable to customer use of our services available under the domain and sub-domains of WWW.IHFOREX.COM (the "Site" or "Web site") Registration:
The company was incorporated in the Seychells under the International Business Companies with registered No: 100057.
The company address be at 106 Premier Building , Victoria, Mahe , Seychells .
P.O. Box 1388
Victoria, Mahe , Seychelles
If you have any questions regarding this Agreement please contact info@iHForex.com
You must read, agree with and accept all of the terms and conditions contained in this User Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become a customer of . By continuing to access or use the Web site and/or the company's trading system, you agree to follow the Terms and Conditions of this Agreement as they may apply to you.
This Agreement is effective upon acceptance in registration for newly registering customers, or upon receipt of e-mail notification by other users. The Agreement is otherwise effective for all users as of January 1st. 2009.
If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services, and inform us in writing immediately.
Subject to the terms and conditions of this Agreement and acceptance of Customer's application to open an Account with Investment House International , Investment House International will maintain one or more Accounts in Customer's name and will effect cash settled transactions with and for Customer in the international Over-the-Counter Foreign Currency (foreign exchange) markets on a spot basis, and provide such other services and products as Investment House International may, in its sole discretion, determine from time to time in the future. Unless expressly stated otherwise in writing, all Contracts and other transactions entered into between Investment House International and Customer shall be governed by the terms of this Customer Agreement, as amended from time to time (including, without limitation, Investment House International 's Trading Policies and Procedures).
REPRESENTATIONS AND WARRANTIES
As of the date hereof, the date of each Contract and other transaction in Customer's Account and any date on which Investment House International 's Risk Disclosure Statement or Trading Policies and Procedures are revised, updated or amended, Customer represents and warrants to Investment House International and agrees for the benefit of Investment House International that:
If Customer is a natural person, Customer is of sound mind, legal age (18 years old) and legal competence.
If Customer is not a natural person,
(i) Customer is duly organized and validly existing under the applicable laws of the jurisdiction of its organization;
(ii) execution and delivery of this Agreement and all Contracts and other transactions contemplated hereunder and performance of all obligations contemplated under this Agreement and all Contracts and other transactions contemplated hereunder have been duly authorized by Customer; and
(iii) each person executing and delivering this Agreement and all Contracts and other transactions contemplated hereunder on behalf of Customer performing the obligations contemplated under this Agreement and any Contract and other transaction contemplated hereunder on behalf of Customer, has been duly authorized by Customer to do so.
Execution and delivery by Customer of this Agreement and all Contracts and other transactions contemplated hereunder, and performance of all of Customer's obligations contemplated under this Agreement and any Contract and other transaction contemplated hereunder, will not violate any statute, rule, regulation, ordinance, charter, by-law or policy applicable to Customer.
Customer has read and understands the provisions contained in this Agreement, including, without limitation, Investment House International 's Risk Disclosure Statement and Trading Policies and Procedures, Customer will review the Agreement each time it is amended. Customer will not affect any Opening Transaction in Customer's Account unless Customer understands Investment House International 's revised Agreement, and Customer agrees that in effecting any Opening Transaction it is deemed to represent that it has read and understands Investment House International 's revised Agreement as in effect at the time of such Opening Transaction.
All information provided by Customer to Investment House International , including information regarding Customer's trading experience and investment sophistication, is true, correct and complete, and Customer will notify Investment House International promptly of any changes in such information.
The customer acknowledges that he received no such guarantees from Investment House International or from any of its representative or any introducing agent or other entity with whom the customer is conducting his Investment House International account and has not entered into this agreement in consideration of or in reliance upon any such guarantees or similar representation.
- If Customer is a natural person, Customer is of sound mind, legal age (18 years old) and legal competence.
PURCHASES AND SALES
Customer agrees to be conclusively responsible for any instruction received electronically that is identified with Customer's password and Account number and for any electronic, oral and written instruction (including, but limited to, any Order) to Investment House International from persons Investment House International , in its sole judgment, believes are apparently authorized by Customer.
Investment House International will make available, by posting on the Investment House International Online Trading Platform or by telephoning the Investment House International Dealing Desk, Bid Prices and Ask Prices at which Investment House International is prepared to enter Foreign Currency Contracts or Cross Currency Contracts with Customer. When requesting a market quotation, it may differ from the current price quoted by other sources, depending on the market condition. Investment House International expects that these prices will be reasonably related to the bid prices and ask prices available in the market at that time for similar transactions, but a number of factors, such as communication system delays, high volume or volatility can result in deviations between prices quoted by Investment House International and other sources. Investment House International makes no warranty, express or implied, that Bid Prices and Ask Prices represent prevailing bid prices and ask prices.
Investment House International will attempt to execute all Orders that it may, in its sole discretion, accept from Customer in accordance with Customer's instructions received through the Investment House International Trading Platform or via telephone to the Investment House International Dealing Desk. Any transaction entered into and made with Investment House International shall be concluded with Investment House International as a market maker. Investment House International will attempt, on a best efforts basis, to execute trades on or close to the prevailing market prices. This may or may not adversely affect customer realized and unrealized gains and losses. All Contracts made and entered into by Investment House International hereunder will be entered into by Investment House International as principal. Customer acknowledges, understands and agrees that Investment House International is not acting as a broker, intermediary, agent, and advisor or in any fiduciary capacity. Notwithstanding the provisions of this Paragraph, Customer acknowledges, understands and agrees that Investment House International reserves the right to refuse to accept any order, and that all orders - if accepted, are accepted by Investment House International and undertaken on an "best-efforts basis" in accordance with the relevant provisions of the Trading Policies and Procedures, as amended from time to time. Investment House International may cancel any erroneous transaction resulting from mistaken (non-market) quotation revealed by Investment House International . Any disputes arising out of such quoting errors shall be settled by negotiations.
Customer understands that while the Internet and the World Wide Web are generally reliable, technical problems or other conditions may delay or prevent customer from accessing the Web site. Investment House International shall not be liable, and customer agree not to hold or seek to hold Investment House International or any of its agents or service providers liable, for any technical problems, system failures and malfunctions, communication line failures, equipment or software failures or malfunctions, system access issues, system capacity issues, high Internet traffic demand, security breaches and unauthorized access, and other similar computer problems and defects.
Investment House International does not represent, warrant or guarantee that customer will be able to access or use the Web site and/or the Trading Platform at times or locations of customer choosing, or that Investment House International will have adequate capacity for the Web site and/or the Trading Platform as a whole or in any geographic location.
Investment House International does not represent, warrant or guarantee that the Web site and/or trading platform will provide uninterrupted and error-free service. Investment House International does not make any warranties or guarantees with respect to the Web site and its content and/or the Trading Platform, including but not limited to, warranties for merchantability or fitness for a particular purpose. Without limiting the foregoing, Investment House International will not be responsible for an impossibility to execute orders and requirements due to failures in the operation of informational systems caused by technical faults, which are beyond its control.
Limitation Of Liability
Investment House International shall not be liable to Customer for any claims, losses, damages, costs or expenses, including attorneys' fees, caused, directly or indirectly, by any events, actions or omissions, including, without limitation, claims, losses, damages, costs or expenses, including attorneys' fees, resulting from civil unrest, war, insurrection, international intervention, governmental action (including, without limitation, exchange controls, forfeitures, nationalizations, devaluations), natural disasters, acts of God, market conditions, inability to communicate with any relevant person or any delay, disruption, failure or malfunction of any transmission or communication system or computer facility belonging to Investment House International , Customer, any market, or any settlement or clearing system.
Investment House International reserves the right to limit the number of Open Positions that Customer may enter or maintain in Customer's Account. Investment House International reserves the right, in its sole discretion, to refuse to accept any Order opening a new position or increasing an Open Position.
Customer acknowledges and agrees that any and all conversations between Customer and Investment House International principals, agents, employees or associates, including the Investment House International Dealing Desk and customer service and operations desks may, at the option and in the sole discretion of Investment House International , be recorded electronically with or without the use of an automatic tone warning device. Customer further agrees to the use of such recordings and transcripts thereof as evidence by either party in connection with any dispute or preceding that may arise involving Customer or Investment House International.
MARKETING PROMOTIONS AND BONUSES
General Bonus Policy - In the interest of fair trading, traders must buy or sell at least (10) Ten mini lots in real-money mode for each unit of $10 bonus granted by Investment House International before submitting any withdrawal requests. Each mini lot accounts for 10,000 currency units you choose to buy or sell.
For Example: If you receive a bonus of $25 your trading requirement is 25 mini lots which equals 250,000 currency units. Keep in mind that the number of currency units you're buying or selling per trade is determined by the amount of your trade X the leverage. So for example if you're making a trade for the amount of $25 with a leverage of 1:400, 25x400=10,000 so you're buying or selling one mini lot.
By accepting any bonus from Investment House International you deem to accept all of the terms & conditions of Bonus Policy above.
All promotions, bonuses or special promotions that we offer or will offer in the future are subject to specific promotional terms and conditions. All complimentary bonus money credited to your account must be strictly used under the specific promotion's terms and conditions. At all times, we reserve the right to retract and/or cancel any such promotion, bonus or special offer. If we suspect that a user has abused or attempted to abuse a bonus and/or other promotion or otherwise acted with a lack of good faith towards us, then we reserve the right, at our sole discretion, to deny, withhold or withdrawal from that user the bonus or promotion and if necessary to cancel any terms & conditions with respect to that user, either temporarily or permanently, or terminate that user's access to the service and/or block that user's account.
Any eligibility for a bonus will grant the bonus to be credited only once per account, person, household and/or any environment where computers are shared.
All initial and subsequent deposits for margin purposes shall be made in such amounts and in such forms as Investment House International , in its sole discretion, may from time to time require. Customer agrees to deposit by immediate wire transfer such additional margin to the settlement account of Investment House International when and as required by Investment House International .
Notice of Withdrawal
When customer's transfer funds from their accounts with Investment House International to their bank account, customer must complete notice of withdrawal specifying the amount which the customer wishes to withdrawal and bank details for delivery of such funds. Although it is permitted to withdrawal any amount from the account, margin requirements for open position must be met to maintain the account active.
Customer acknowledges and agrees that Investment House International charging a commission for each bank transfer to cover the transfer costs.
Third Party Transfers
Any kind of transfers to any third parties is prohibited, except when transfer made to the account from which Investment House International received the initial deposit. Other transfers shall be in the name of the holder of the account.
- Notice of Withdrawal
During the Registration process customer will be provided a user name and password that will be used by customer every time customer access the Web site and/or the Trading Platform to use the service. For protection and that of other Web site users, customer should not share his Registration information (including password and username) with another person or business entity for any purpose including, but not limited to, facilitating access and unauthorized use of the Service. Customer alone is responsible for all acts or omissions that occur within the Web site and/or Trading Platform through the use of his Registration information.
Investment House International may charge for incidental banking-related fees such as wire charges for deposits/withdrawals. Investment House International reserves the right to change its fee structure at any time without notice. Fees do not currently but may in the future include such things as statement charges, order cancellation charges, account transfer charges, telephone order charges or fees imposed by any interbank agency, bank, contract, market or other regulatory organization arising out of Investment House International 's provision of services hereunder.
CONFIRMATIONS AND STATEMENTS
Reports of the confirmation of orders and statement of accounts for the customer shall be deemed correct and shall be conclusive and binding upon the customer if not objected to immediately upon receipt and confirmed in writing within one working day after transmittal to the customer by mail, such a confirmation shall be evidence of a completed transaction. Customer failure to receive a trade confirmation for any reason, including failure of transmission or communication facilities, shall not relieve the customer of the obligation to object as set out herein, and the records of Investment House International relating to this transaction shall be conclusive evidence of the terms of this transaction. All transaction made online through the Trading Platform shall be confirmed online upon execution while all transactions made by telephone shall be confirmed verbally on execution, as well as online on the trade terminal screen and by e-mail statements by 24:00 CET on the date of execution.
Daily statement shall be posted online and may be transmitted to the customer by e-mail to the address specified by the customer during Investment House International Trading Platform installation or to such address as customer may from time to time designate in a written or electronic communication to Investment House International . Customer is responsible for alerting Investment House International to any change in its e-mail address. reports of the confirmation of orders and statement of account for customer posted online by Investment House International shall be deemed correct and shall be conclusive and binding upon the customer within 3 (three) working days after their transmittal to the customer by e-mail or by post. Objections of the customer to any of the information contained in the confirmation, account statement or other information relating to the customer's accounts shall be made in writing or in the electronic format and shall contain sufficient information for identifying the problem or error.
Claims and Corrections
Trades executed online will be confirmed online at the time of the trade and trades entered into by telephone will be confirmed verbally and online on the day of execution. Reports of the confirmation of orders and statements of Accounts for Customer shall be deemed correct and shall be conclusive and binding upon Customer orders confirmed via the Investment House International Online Trading Platform. Customer may object to confirmations and statements by telephone within the time frames identified above, but any such objection must be confirmed by e-mail to Investment House International or in writing within three (3) Business Days thereafter to Investment House International , which confirmation shall be deemed received only if actually delivered. Failure to object shall be deemed ratification by Customer of all actions taken by Investment House International or Investment House International 's agents prior to Customer's receipt of such reports. Customer's failure to receive a trade confirmation shall not relieve Customer of the obligation to object as set out herein. Customer agrees to immediately call to Investment House International 's attention any oral information that Customer has reason to believe is inconsistent with Customer's own information. Customer understands, acknowledges and agrees that errors, whether resulting in a profit or loss to Customer, shall be corrected, and Customer's Account will be credited or debited in such manner and extent as to place Customer's Account in the same position in which it would have been had the error not occurred.
CORRESPONDENCEReports, statements, notices and any other communications from Investment House International may be transmitted to Customer by;
(a) placement on Investment House International 's Website; or
(b) email or
(c) other delivery service to Customer's current address as reflected on Investment House International 's records.
Customer shall notify Investment House International immediately of any change in Customer's address by e-mail or by mail or other delivery service to Investment House International . All communications sent by Investment House International shall be deemed effective when deposited by Investment House International in the mail or with another delivery service, or when received by a transmitting agent (such as an Internet service provider) for transmission to Customer, whether actually received by Customer or not. All communications sent by Customer shall not be deemed effective until accepted by Investment House International . Notice and any other correspondence from the customer may be sent to Investment House International by post or other delivery service to the following address: To the e-mail addresses published on the Investment House International Website at www.iHForex.com.
Customer agree that Investment House International will not be liable in any way to customer or to any other person for any claims, losses, damage, cost, and expenses, including attorneys fees in the event of force majeure, or for the act of any Government or legal authority, or for the failure of or damage or destruction to its computer systems, data or records or any part thereof, or for delays, losses, errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software, whether belonging to Investment House International , or to customer, or to any other settlement or clearing system.
The parties shall be released of all responsibilities for partial, full or non-fulfillment, as well as for improper fulfillment of the obligations under this Agreement, if such non-fulfillment or improper fulfillment was a result of extraordinary events, which occurred after this Agreement was concluded and which the party could not either foresee or prevent (natural calamities, wars, armed conflicts etc.).
NO ADVISE OR RECOMMENDATION
Customer acknowledges that any market recommendation and information communicated to customer by Investment House International do not constitute an offer to sell or the solicitation of an offer to buy any Forex Currency Contract, such recommendation and information, although based upon information obtained from sources believed by Investment House International to be reliable, may be based solely on a broker's opinion and that such information may be incomplete and may be unverified, and Investment House International makes no representation, warranty, or guarantee as to, and shall not be responsible for the accuracy or completeness of any information or trading recommendation furnished to customer.
Customer acknowledges that he has no separate agreement with Customer's broker or any Investment House International employee or agent regarding the trading in Customer's Forex Account, including any agreement to guarantee profits in Customer's account. Customer understands that Customer is under an obligation to notify Investment House International 's Compliance Officer immediately in writing as to any agreement of this type. Further, Customer understands that any representations made by anyone concerning Customer's account which differ from any statements Customer receives from Investment House International must be brought to the attention of Investment House International 's Compliance Officer immediately in writing. Customer understands that Customer must authorize every transaction prior to its execution unless Customer has delegated discretion to another party by signing Investment House International 's limited trading authorization, and any disputed transactions must be brought to the attention of the Investment House International 's Compliance Officer pursuant to the notice requirements of this Customer Agreement. Customer agrees to indemnify and hold Investment House International harmless from all damages or liability resulting from Customer's failure to immediately notify Investment House International 's Compliance Officer of any of the occurrences referred to herein. All notices required under this section shall be sent to Investment House International at its address appearing on confirmations and account statements.
INTELLECTUAL PROPERTY AND CONFIDENTIALITY
All content, trademarks, trading platform, services marks, trade names, logos and icons are the property of Investment House International or its affiliates or agents and are protected by copyright laws and international treaties and provisions.
Customer agrees not to delete any copyright notices or other indications of protected intellectual property rights from materials that customer print or download from the Web site. Customer will not obtain any intellectual property rights in or any right or license to use such materials or the Web site or the Trading Platform, other than as set out in this Agreement.
Customer use of the trade marks, or any other content of the Web site without the written permission of Investment House International or such third party that may own the trademarks as well as copying, modifying, decompile, reverse engineer or convert the trading platform or the manner in which its operates, is strictly prohibited.
Investment House International is committed to protecting the confidentiality of any customer's information, which it may acquire during the course of providing its services. It is the Investment House International 's policy not to disclose customer's information to non-affiliated third parties except its employees, agents, partners and associates to the extent required for the conduct of business, including but not limited to its banking and credit relationship.
Investment House International may only disclose information on the customer or the customers transaction with the consent of the customer or when required by law by legally valid request response to court orders.
JOINT AND TRUST ACCOUNTS
Customer agrees to indemnify and hold Investment House International , its affiliates, employees, agent, successors and assigns harmless from and against any and all liabilities, losses, damages, costs and expenses, including attorneys' fees, incurred by Investment House International . Arising out of customer's failure to fully and timely performs customer's agreements herein or should any of the representation and warranties fail to be true and correct. Customer also agrees to pay promptly to Investment House International all damages, costs, and expenses, including attorneys' fees, incurred by Investment House International in the enforcement of any of the provision of this agreement and any other agreement between Investment House International and customer.
Investment House International may amend or revise this Agreement at any time by posting the amended terms on the Site and the customer agree to be bound by future revisions. The Company will advise current registered users by e-mail of material changes to the terms and conditions of this Web site from time to time. Whenever such changes to the terms and conditions of this Web site are made, the Company will post a note on the Web site or by sending an e-mail message to the customer. All amended terms shall be automatically effective 10 days after their initial posting on the Web site, or upon sending a notification to the customer by e-mail, or at the first time that customer use Investment House International services after such amendments were made, whichever is sooner.
This Agreement shall continue in effect until termination by Customer or by Investment House International . Customer may terminate this Agreement if:
- a. Customer has no open Foreign Currency positions and no liabilities held by or owed to Investment House International ; and
- b. Customer has provided three (3) days' written notice to Investment House International by e-mail or by mail or other delivery service to Investment House International and
- c. Investment House International h as accepted the notice as provided in Section 18.a hereof.
iHForex reserves the right to terminate this Agreement and your account and registration (including your username and password) immediately without notice in the following cases:
- a. If for any reason we decide to discontinue to provide the Service;
- b. If we believe that you have breached any of the terms of this Agreement;
- c. If your use of the Service has been in any way improper or breaches the spirit of this Agreement; or
- d. For any other reason we see fit.
If this Agreement is terminated for any reason due to suspected misconduct by the user, Investment House International reserves the right to withhold any funds in the account until the matter is resolved. Any decision made by Investment House International regarding the matter will be final.
You may terminate this Agreement and your account and registration (including your username and password) at any time by sending an email to accounts@ Investment House International .com such termination to take effect upon the Company terminating your account and registration (including username and password), which shall occur within 7 calendar days after receipt of your email on our servers, provided that you shall remain responsible for any activity on your account between sending us an email and the termination of your account by us.
No provision of this Agreement may be waived or amended unless the waiver or amendment is in writing and signed by both Customer and an authorized officer of Investment House International . No waiver or amendment of this Agreement may be implied from any course of dealing between the parties or from any failure by Investment House International or its agents to assert its right under this Agreement on any occasion or series of occasions. No oral agreements or instructions to the contrary shall be recognized or enforceable. This instrument and the attachments hereto embody the entire agreement of the parties, superseding any and all prior written and oral agreements and there are no other terms, conditions or obligations other than those contained herein.
This Agreement shall be continuous and shall cover, individually and collectively, all accounts of Customer at any time opened or reopened with Investment House International irrespective of any change or changes at any time in the personnel of Investment House International or its successors, assigns, or affiliates. This Agreement including all authorizations, shall inure to the benefit of Investment House International and its successors and assigns, whether by merger, consolidation or otherwise, and shall be binding upon customer and /or the estate, executor, trustees, administrators, legal representative, successors, and assign of customer. Customer agrees that the rights and obligation of customer in respect thereto shall be governed by the terms of this agreement.
GOVERNING LAW, ARBITRATION AND COURT JURISDICTION
This Agreement shall be governed by the laws of the Seychells, without regard to conflicts of law principles thereof. This is the case regardless of whether customer resides or transacts business with Investment House International anywhere else in the world.
ENTRY INTO FORCE
This Agreement shall not be deemed to be accepted by Investment House International or become a binding contract between Customer and Investment House International until the signed Customer Account Application has been received and approved by Investment House International , a notice whereof shall be given to the customer.
AGREEMENT ACCEPTANCE BY THE CUSTOMER
I agree with all the regulations (articles, sections) of the Investment House International public documents throughout the entire period of time that I use Investment House International services. I will immediately cease using the Investment House International services in case of disagreement.
The client exposure can be more than 50 lots on one instrument only if there will be a signed contract between the company and the client .
Accountability for Each Financial Transaction
By using our Service, you agree to be fully, independently and personally liable for each transaction and/or credit card transaction made on our System through you account.
As such, you must make sure that you are the only person with access to your account at all times.
You must make sure that no minors have access to your account. If you do not settle a transaction performed through your account you shall be liable to us and must indemnify us in the amount necessary to cover the entire cost, whether indirect or direct, of the transaction.
In the unlikely event that a contract is entered to acquire or sell currency at a price that does not reflect the market price (such as an event where a technical error such as a bug or defect has caused a malfunction that has affected the price of the transaction), we reserve our right to terminate and cancel any such transaction.
We will notify you of our decision to cancel the transaction and explain our reasons to you. On the other hand, you are required to inform us of any such malfunction should you experience such a malfunction whilst trading on our system.Refund And Cancellation Policy:
Arbitrage trading is not accepted in any type or form and will be considered as an illegal transaction.
The company covers its trades automatically, based on a mathematic calculation of exposure.
The company is entitle to cancel any trade, made outside of the automatic calculation for any reason it decides, no matter the size or type of position.
Deposits and Withdrawals
Investment House International reserves the right to impose deposit limits and deposit fees in its system.
When a withdrawal is performed, Investment House International reserves the rights to refund traders via one of the payment methods they used when initially funded their trading account.
Investment House International reserves the right to impose withdrawal limits and withdrawal fees in its system.
Withdrawals are paid through the original payment method that You used to deposit the money, subject to Our service providers’ rules and regulations. If We are unable to send the funds or any partial amount thereof back to the original payment method, We reserve the right to request You for an alternative payment method to where You would like Us to send the withdrawal. Investment House International shall not be held responsible for any fees charged by the receiver as it is stated herein.Cancellation :
The Client is solely responsible for all transactions in his account, including any transactions for deposit or withdrawal of funds by credit card, and is further responsible for the safeguarding of the password to his account. The Client is solely liable for any damages incurred as a result of an action or omission on the part of the Client which leads to improper and incorrect activity in his account.
Cancellation/withdrawal /refund of orders by the Client - If the Client requests cancellation of any order, the Company can only cancel such Client order if the Company has not acted upon such order.
The Company may levy a charge on transfers of funds to be credited to a Trading Account made by debit card or credit card. The company will charge the card without any delay. The Company will notify the Client of the amount of such charge before accepting instructions to draw payment.
Bonus policy: in order for the client to be able to withdrawal his profit in the case of receiving a bonus, he will need to answer a certain number of lots,
The client will not be able to withdrawal his profit until certain amount of lots are done, only in the case the profit is tied with the bonus.
I hereby accept all the conditions stated in the present Agreement.